Refund and Returns Policy

your order will takes 24-48 hrs to ship an order. Once shipped, a product should be delivered to you within 24-48 hrs. However, there might be some delay in delivery dueto the below-mentioned reasons:-If the area where you live is very interior in the region.-Products with special nature corner assembly-Natural calamities like heavy rain, earthquake,s, etc.-Political disturbance, National and Regional holidays, etc.Note that : -order placed outside normal duty hours will be delivered next day

you should contact us by phone (+20) 1222278217) to confirm your availability and reschedule the delivery for you.

Sorry, as per company policy, a package can’t be opened before delivery is accepted.But you can accept the package & get in touch with us later in case you have any concerns.

You can request for the item to be replaced or returned by sending us a mail on operation@7lights-eg.com

Order can be canceled only before dispatch to couriers

It takes 2hrs to cancel the order once the request is received

Yes, 7lights-eg.com reserves the right to cancel any order under the following circumstances:Incorrect or Incomplete information regarding the Customer’s address (Street number, Landmark, etc.), etc.

Of course, a product can be returned but only under the following circumstances:-Product is physically damaged/defective-Varies from the description on the website-Wrong item delivered

Mentioned below are the criteria for Return The customer should intimate us within 48hrs of receiving the order For damaged product customer should intimate us within 48 hours of delivery The product should be unused. Not even once Brand packing should remain intact The invoice should be available All the tags/labels should be available

We are committed to an original two-year warranty on the company’s products

You have 14 days to return the product.

Full refund of the product value You will receive 100% of the product value back