Privacy Policy

Delivery info

shipping is a convenient service available to 7lights-eg.com online customers where all items can be delivered to a specified address.
Here’s how delivery and shipping works

Shop your local store on 7lights-eg.com Once you have selected an item, click the ‘Add to Cart button and you will see adding to cart confirmation message with normal delivery or special delivery according to the nature of the item Continue to proceed through the checkout process through to order completion you will see shipping fees of normal delivery items but for special delivery items our operation department will contact you for more details and additional shipping fees After you complete your order, you will receive an order confirmation email with an order number. shipment tracking and the receipt with order information Keep your order number in a safe place; it will be needed for all order references There are shipping charges associated with orders. Shipping costs for orders placed on 7lights-eg.com are based on the nuture , weight and location of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during checkout.Please note, that business day all weeks
Returns

EASY RETURNS

Please note that all tools merchandise returns are subject to, and must otherwise qualify for return and refund under, the terms of this Return Policy. For qualifying returns:You may return most items within 14 days from the original purchase date as long as the item is unused, in like-new condition, and in the original packaging. In each case, you must provide all paperwork,including product instructions or information and your packing slip/receipt, and any parts and accessories.If you receive a damaged product, it must be reported to us by e-mail via your registered e-mail ID at (service@7lights-eg.com ) within 48 hours of delivery. Images of the damaged product along with the packaging pictures must be attached.Guidelines for Returns & Replacement:You can return your order and seek a replacement for it under the following circumstances:
Return Eligibility

1. The product is damaged/defective2. The product differs from the description on the website3. The wrong item (Wrong Colour / Wrong Size / Wrong Quantity ) has been delivered4. Specific parts/accessories to be included with the product are missing
   Not acceptable returns :

these electrical items can’t be returned if misused if there is a wrong connection or fall down be noted In some returned items, our technical team will evaluate the reason of return before refunding and will contact customer for comments if there Note: In case of an incomplete/damaged order, customers have to share an unboxing video while initiating the return.The products must be unused.All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and the original manufacturer’s box/packaging, as delivered to you.The invoice must be available

Cancellation

You can cancel your order after you make it from your account steps to cancel an item you ordered:Go to Your Orders to display your recent orders.Choose the order and select cancel order, and select an option from the Reason for return menu